Hello,
First of all, we try to assist you in resolving any issues!
But please also read the license.txt:
4. Support
You will be assisted in installation process to fix your issues regarding installation. This products grants one year of subscription to all minor and major updates including new versions. Your subscription will start at time of purchase and will end one year later unless you renew your subscription. You will not receive any extra support options as a part of this subscription.
You can report bugs, ask for new features, post questions and request support in our support forums. There is no warranty that your question will be answered, your requested feature will be implemented, your support request will be answered and/or your reported bugs will be fixed. FMSoft Inc. will try to prioritize bugs and fix them in upcoming releases. FMSoft Inc. does not warranty that all bugs or any specific bug will be fixed.
Best regards.