Hi,
Try to add only this script, for example
MainForm -> Script:
Ext.onReady(function() {
window.fwSettings = {
'widget_id': 80000001814
};
! function() {
if ("function" != typeof window.FreshworksWidget) {
var n = function() {
n.q.push(arguments)
};
n.q = [], window.FreshworksWidget = n
}
}();
var s = document.createElement("script");
s.type = "text/javascript";
s.src = "https://euc-widget.freshworks.com/widgets/80000001814.js";
$("head").append(s);
});