RobertoLopes Posted May 14, 2020 Posted May 14, 2020 Hello guys We have a BIG contact center application and recently (after 1525) we are experiencing some issues with session timeout. Here is the scenario: We have sessiontimeout = 600000 (10 minutes) ajaxtimeout = 300000 (5 minutes) We have a tunitimer on the MainForm with dummy events enabled (I don't know if I have to put this timer on the MainForm or on the MainModule) Here is the issue. Sometimes as soon as the agent logs in, we receive a session timeout event (laterally 30s after login), sometimes one or two minutes later. Then an ajaxerror pops on the screen and it's done. Any idea whats happening ? It's urgent. We are using build 1525. Thanks in advance. Quote
Administrators Farshad Mohajeri Posted May 14, 2020 Administrators Posted May 14, 2020 23 minutes ago, RobertoLopes said: Then an ajaxerror pops on the screen and it's done. What are the contents of error screen? What is the interval of UniTimer? Quote
RobertoLopes Posted May 14, 2020 Author Posted May 14, 2020 2 minutes ago, Farshad Mohajeri said: What are the contents of error screen? What is the interval of UniTimer? The contents is basically saying that we are trying to send an ajax request to a session that not exists anymore The interval on the timer is 10 seconds. We are using Hyperserver on IIS. The application pool is configured as described on the Unigui's documentation. Quote
Administrators Farshad Mohajeri Posted May 14, 2020 Administrators Posted May 14, 2020 Please share your HyperServer log files + Node log files. Quote
RobertoLopes Posted May 14, 2020 Author Posted May 14, 2020 Here they are. dll log and node 5 log. A2020-05-14_dll.log A2020-05-14_node.log Quote
Administrators Farshad Mohajeri Posted May 14, 2020 Administrators Posted May 14, 2020 Do you have a 3rd party protection software installed on your server? Such as mcAfee or Norton? Quote
RobertoLopes Posted May 14, 2020 Author Posted May 14, 2020 Maybe I have to increse something on the Server module properties ? Quote
RobertoLopes Posted May 14, 2020 Author Posted May 14, 2020 Just now, Farshad Mohajeri said: Do you have a 3rd party protection software installed on your server? Such as mcAfee or Norton? Yes, mcAfee. Is there something we should have to ask our customer to configure ? Quote
Administrators Farshad Mohajeri Posted May 14, 2020 Administrators Posted May 14, 2020 No. Your server seems to have a big problem communicating with Nodes. It can be as a result of 3rd party virus protection software. Quote
Administrators Farshad Mohajeri Posted May 14, 2020 Administrators Posted May 14, 2020 Just now, RobertoLopes said: Yes, mcAfee. Is there something we should have to ask our customer to configure ? Yes, completely remove it! It doesn't allow HyperServer to communicate with it Nodes. Maybe you can arrange some special settings in Mcafee but I don't know how! Quote
RobertoLopes Posted May 14, 2020 Author Posted May 14, 2020 10 minutes ago, Farshad Mohajeri said: Yes, completely remove it! It doesn't allow HyperServer to communicate with it Nodes. Maybe you can arrange some special settings in Mcafee but I don't know how! So you think that the mcafee is the cause. Any other IIS parameter or Unigui parameter to change ? Quote
Administrators Farshad Mohajeri Posted May 14, 2020 Administrators Posted May 14, 2020 Yes it is the cause. We had similar incidents before which were resolved by disabling McAfee. Quote
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