aln02 Posted November 27, 2017 Share Posted November 27, 2017 Hi. I'm trying to pay the Renew/Upgrade, but failed. FastSpring gives an error message: <We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance.> thanks Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted November 27, 2017 Administrators Share Posted November 27, 2017 Sorry for this. I will investigate this issue and let you know. Quote Link to comment Share on other sites More sharing options...
aln02 Posted November 28, 2017 Author Share Posted November 28, 2017 thank you. FastSpring support answered my request and now the problem is solved. payment completed Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted November 28, 2017 Administrators Share Posted November 28, 2017 thank you. FastSpring support answered my request and now the problem is solved. payment completed Thank you! Quote Link to comment Share on other sites More sharing options...
rustam_d Posted October 20, 2020 Share Posted October 20, 2020 Hi Guys, today I tried to pay by visa, filled the ordering form, info of card, and ...failed. I saw this message "We have received your message and will respond to you as quickly as possible". I can wait, but the problem is currency in our country, it is not stable (. Any problems there are ? Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted October 20, 2020 Administrators Share Posted October 20, 2020 3 minutes ago, rustam_d said: Hi Guys, today I tried to pay by visa, filled the ordering form, info of card, and ...failed. I saw this message "We have received your message and will respond to you as quickly as possible". I can wait, but the problem is currency in our country, it is not stable (. Any problems there are ? Hi, Thank you for your order. From what I see there was a problem with your credit card. It seems to be either a balance issue or another sort of restriction. Can you check if your card is ready to make the payment? Quote Link to comment Share on other sites More sharing options...
rustam_d Posted October 20, 2020 Share Posted October 20, 2020 403 942 KZT more than price around 40$. USD to KZT Chart 19 Oct 2020 12:00 UTC - 20 Oct 2020 12:00 UTC USD/KZT close:428.61830 low:427.80462 visa card kzt - virtual, no problem to pay in the internet. Quote Link to comment Share on other sites More sharing options...
rustam_d Posted October 20, 2020 Share Posted October 20, 2020 Usually there is a 3d secure window, and I didn't see it. Okey, I will call to the bank, first. And will continue after that. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted October 20, 2020 Administrators Share Posted October 20, 2020 7 minutes ago, rustam_d said: Usually there is a 3d secure window, and I didn't see it. Okey, I will call to the bank, first. And will continue after that. The 3d secure window will not appear in all e-commerce sites. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted October 20, 2020 Administrators Share Posted October 20, 2020 13 minutes ago, rustam_d said: 403 942 KZT more than price around 40$. USD to KZT Chart 19 Oct 2020 12:00 UTC - 20 Oct 2020 12:00 UTC USD/KZT close:428.61830 low:427.80462 visa card kzt - virtual, no problem to pay in the internet. The conversion rate that your bank uses may be different. Quote Link to comment Share on other sites More sharing options...
rustam_d Posted October 20, 2020 Share Posted October 20, 2020 I have to confess, first time the amount was'n be enough. And bank manager confirm it. I encreased amount at that moment. And tried many times. But bank manager didn't see other operations... only one. Now, she recommended to change browser, I tried firefox, and regret message sown immedately. Hm no way. May be your pay-system still remember first unsuccsess payment ) . Quote Link to comment Share on other sites More sharing options...
rustam_d Posted October 20, 2020 Share Posted October 20, 2020 In previos my post I mean I encreased amount immediatelly, I hope you understood. And called to the bank after 6 hours, after your message. Before your message and after I tried many times to pay. Now bank manager said, only ONE request of payments thay see. First failed with not enough amount ((, and lack was around 7$. Look likes your system gave me only one chance...at the lunch today. Hm...its okey, life is life ). Thank you. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted October 20, 2020 Administrators Share Posted October 20, 2020 Let me check. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted October 20, 2020 Administrators Share Posted October 20, 2020 I sent you a PM. Please check... Quote Link to comment Share on other sites More sharing options...
rustam_d Posted October 20, 2020 Share Posted October 20, 2020 Super, now I paid success. Thank you very much! 1 Quote Link to comment Share on other sites More sharing options...
V.Stahurska Posted November 9, 2020 Share Posted November 9, 2020 Hello. I can't renew my subscription. Account EMail is office@aps-tender.com. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted November 9, 2020 Administrators Share Posted November 9, 2020 14 minutes ago, V.Stahurska said: Hello. I can't renew my subscription. Account EMail is office@aps-tender.com. Hello, There seems to be a problem with card's withdrawal limit. I will create a new order. Please check your email. Quote Link to comment Share on other sites More sharing options...
V.Stahurska Posted November 9, 2020 Share Posted November 9, 2020 29 minutes ago, Farshad Mohajeri said: Hello, There seems to be a problem with card's withdrawal limit. I will create a new order. Please check your email. Thank you! Payment was successful. Quote Link to comment Share on other sites More sharing options...
Sherzod Posted November 9, 2020 Share Posted November 9, 2020 Thank you! Please adjust your forum emaill address: Quote Link to comment Share on other sites More sharing options...
araujoadanr Posted December 13, 2020 Share Posted December 13, 2020 I have similar trouble Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted December 13, 2020 Administrators Share Posted December 13, 2020 1 minute ago, adan200 said: I have similar trouble Hello Adan, Issue seems to be related to card balance. I will create a new order for you, so you will be able to try again. Please check your email. Quote Link to comment Share on other sites More sharing options...
araujoadanr Posted December 13, 2020 Share Posted December 13, 2020 Fixed, thank you. 1 Quote Link to comment Share on other sites More sharing options...
Jethro Leung Posted May 6, 2022 Share Posted May 6, 2022 Try many times, still fail. "We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance." Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted May 6, 2022 Administrators Share Posted May 6, 2022 5 hours ago, Jethro Leung said: Try many times, still fail. "We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance." Hello, Please check your inbox. A new purchase link sent to your inbox. Quote Link to comment Share on other sites More sharing options...
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