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#121 Alberto vesx

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Posted 06 October 2017 - 02:59 PM

Hi Farshad,

 

I can not do this when I download and install a new version. The license key activation file (from previous version) does not work, so I have to request another key for every virtual machine or pc that I used: "3) Well, in order to install uniGUI on a new PC you need to activate your copy of uniGUI. You can also save your license key for one PC and install on that PC uniGUI again without activation."

 

Is it right or I am doing something wrong?

 

Best regards


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#122 Farshad Mohajeri

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Posted 07 October 2017 - 02:35 PM

The license key activation file (from previous version) does not work,

 

Yes, for each uniGUI version you need to keep a copy of license key for that version. Keys are compatible across builds from same version, but as soon as version number changes (1.0.0  -> 1.0.1) you need to refresh your key.


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#123 Farshad Mohajeri

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Posted 07 October 2017 - 03:20 PM

I know that if FMSOFT ceases to exist, we can continue developing software using uniGUI and even fix minor bugs in some cases. However, there are many extremely important files that are not shipped with source code. While I understand that there are some reasons not to ship complete source code, I also think that it's a risk for us if FMSOFT halts all uniGUI development. Truth is, that if this happens, it would be devastating blow to many and not being able to continue developing uniGUI and fix potential bugs in it would be disastrous.

 

Question is, what could be viable solution to this? Would it be possible ship complete source code in case FMSOFT decides to halt uniGUI development or if it is finishing its activities. In any case, I think there should be some kind of mechanism to protect us from these kind of things.

 

This thing has bothered us a bit and I'm sure there have been some discussion about it at some point but I don't remember reading definitive answer to that. I don't want to seem negative, but this is something that we must prepare for. I'm sure FMSOFT is not going anywhere in near future but things can change at some point.

 

Hi Mika,

 

I understand your concerns, but let's analyze the worst case situation:

 

If your current version of uniGUI is stable enough for you then it is highly unlikely that in the future a show-stopper bug prevents you from developing further because even if there are some hidden bugs and none of us are not affected by that bug it will be easy to isolate that bug or implement a workaround for that particular bug. As I said, if current version of uniGUI works for you in production even in the worst case scenario it will continue working.

 

We have tried to keep the protection not so aggressive so our licensed users won't be affected in a bad way. That's why we allow you to save the license key in a text file for future reference. Again, as one developer stated above you can install the whole development inside a VM.

 

Mu view is that in the worst case scenario you will be able to continue development even for new projects.

 

Unfortunately, we need to keep a protection mechanism because some developers do not comprehend why they shouldn't use pirated copies of software. At the same time we tried to keep a balance and make sure our developers has least dependency to us. I know that it is not the best possible situation from your point of view.

 

That said, we will try to provide full source code for uniGUI core libraries in future.

 

I am ready to answer more questions on this.


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#124 mika

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Posted 08 October 2017 - 02:50 PM

Thank you for your answer Farshad. I do understand that you have to have some kind of protection against piracy but usually pirates will find a way to pirate software illegally, unfortunately.
 
I'm sure we can live with this situation and as you said, development is possible in the future too even if uniGUI is not in active development. However, I would be very pleased to know if there were some sort of agreement that would release source code in full if something unexpecting happens. 
 
Anyway, I understand your position in this matter. Thank you for your hard work and dedication.
 
// Mika

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#125 ojdof

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Posted 22 November 2017 - 06:59 PM

I am going to purchase "uniGui complete" license, but i need na invoice issued to my company width our VAT number (PT) for fiscal purpuses.

Where do I put that info in the order?

In that case, is it with or without VAT? Since is between to European Countries.

 

Best tregards,

 

Orlando


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#126 Farshad Mohajeri

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Posted 22 November 2017 - 07:23 PM

I am going to purchase "uniGui complete" license, but i need na invoice issued to my company width our VAT number (PT) for fiscal purpuses.

Where do I put that info in the order?

In that case, is it with or without VAT? Since is between to European Countries.

 

Best tregards,

 

Orlando

 

Hello,

 

Let me explain. When you order, at the last page before you complete the payment there is a field where you can enter your VAT id.

After your VAT id is entered it will be evaluated and VAT will not be charged for your order.

 

Thank you


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#127 ojdof

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Posted 23 November 2017 - 11:45 AM

Hello,

 

Let me explain. When you order, at the last page before you complete the payment there is a field where you can enter your VAT id.

After your VAT id is entered it will be evaluated and VAT will not be charged for your order.

 

Thank you

 

Thank you for your reply.

 

When i try to pay with paypal, it goes directly to payment and that option does not appear.

I've tryed to pay with credit card, but it is allways refused (several cards). It could be a bank security feature (it was what the bank said to me).

Should i submit the order using "wire transfer"?

 

Best regards,


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#128 Farshad Mohajeri

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Posted 23 November 2017 - 11:54 AM

When you use PayPal, after you finish with Paypal it will return to our store again where you can finalize the purchase and enter your VAT ID.


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#129 ojdof

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Posted 23 November 2017 - 12:05 PM

When you use PayPal, after you finish with Paypal it will return to our store again where you can finalize the purchase and enter your VAT ID.

 

OK, but i will pay with VAT...

And you will issue an invoice without VAT...


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#130 Farshad Mohajeri

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Posted 23 November 2017 - 12:08 PM

Hi,

 

No it will not complete the payment. It completes it only when you are back to our store..

Please try it. If it fails let me know and I will execute a refund immediately.


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#131 ojdof

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Posted 23 November 2017 - 12:31 PM

Hi,

 

No it will not complete the payment. It completes it only when you are back to our store..

Please try it. If it fails let me know and I will execute a refund immediately.

 

Nop, tryed to place an order with "wire transfer":

 

"

Order Failed
We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance.

"

I've sent you a comment at the end of the page...

 

Hoping to hear from you...


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#132 Farshad Mohajeri

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Posted 23 November 2017 - 05:56 PM

Nop, tryed to place an order with "wire transfer":

 

"

Order Failed
We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance.

"

I've sent you a comment at the end of the page...

 

Hoping to hear from you...

 

Hi,

 

Did you try wire transfer and it failed?

 

Please send me your email address you used to order in a private message.

 

Sorry for the problem.


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#133 siti nur azizul

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Posted 06 December 2017 - 02:00 AM

hi Mr. Farshad...

 

i just order UNIGui on Nov,27 via paypal....

i received my bill on dec, 4 and my transaction was posted at nov, 29....

 

but until now i have not received any license and user id to login in customer portal....

 

please response and help me A.S.A.P couse i need to develope my work quickly...

 

BTA my transaction id/paypal was 0F813595KM677114N (status completed)

 

thanks...


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#134 Farshad Mohajeri

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Posted 06 December 2017 - 05:56 AM

hi Mr. Farshad...

 

i just order UNIGui on Nov,27 via paypal....

i received my bill on dec, 4 and my transaction was posted at nov, 29....

 

but until now i have not received any license and user id to login in customer portal....

 

please response and help me A.S.A.P couse i need to develope my work quickly...

 

BTA my transaction id/paypal was 0F813595KM677114N (status completed)

 

thanks...

 

Hi

 

Thank you for your order.

 

Yes, your order is completed and all related emails are sent to your email in the same day of 27th November.

I suspect that some of those mails are gone into your spam folder.

Can you please check your spam folder?


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#135 Farshad Mohajeri

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Posted 06 December 2017 - 06:00 AM

In any case if you couldn't find those emails please send an email to support@fmsoft.net and we will resend your account information.

 

thank you


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#136 rgreat

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Posted 14 December 2017 - 05:44 PM

If our company fail to buy update subscription before it expire what we can do?

 

Amount of bureaucracy and delays here is quite big.


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#137 Farshad Mohajeri

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Posted 15 December 2017 - 07:07 PM

If our company fail to buy update subscription before it expire what we can do?

 

Amount of bureaucracy and delays here is quite big.

 

You will be able to continue with your current edition.


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#138 rgreat

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Posted 15 December 2017 - 09:00 PM

So there will be no penalty at re-subscription?


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#139 Farshad Mohajeri

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Posted 18 December 2017 - 08:05 AM

So there will be no penalty at re-subscription?

 

Currently there is no penalty, but we will add a time limit to it.


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