Administrators Farshad Mohajeri Posted November 22, 2017 Author Administrators Share Posted November 22, 2017 I am going to purchase "uniGui complete" license, but i need na invoice issued to my company width our VAT number (PT) for fiscal purpuses. Where do I put that info in the order? In that case, is it with or without VAT? Since is between to European Countries. Best tregards, Orlando Hello, Let me explain. When you order, at the last page before you complete the payment there is a field where you can enter your VAT id. After your VAT id is entered it will be evaluated and VAT will not be charged for your order. Thank you Quote Link to comment Share on other sites More sharing options...
ojdof Posted November 23, 2017 Share Posted November 23, 2017 Hello, Let me explain. When you order, at the last page before you complete the payment there is a field where you can enter your VAT id. After your VAT id is entered it will be evaluated and VAT will not be charged for your order. Thank you Thank you for your reply. When i try to pay with paypal, it goes directly to payment and that option does not appear. I've tryed to pay with credit card, but it is allways refused (several cards). It could be a bank security feature (it was what the bank said to me). Should i submit the order using "wire transfer"? Best regards, Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted November 23, 2017 Author Administrators Share Posted November 23, 2017 When you use PayPal, after you finish with Paypal it will return to our store again where you can finalize the purchase and enter your VAT ID. Quote Link to comment Share on other sites More sharing options...
ojdof Posted November 23, 2017 Share Posted November 23, 2017 When you use PayPal, after you finish with Paypal it will return to our store again where you can finalize the purchase and enter your VAT ID. OK, but i will pay with VAT... And you will issue an invoice without VAT... Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted November 23, 2017 Author Administrators Share Posted November 23, 2017 Hi, No it will not complete the payment. It completes it only when you are back to our store.. Please try it. If it fails let me know and I will execute a refund immediately. Quote Link to comment Share on other sites More sharing options...
ojdof Posted November 23, 2017 Share Posted November 23, 2017 Hi, No it will not complete the payment. It completes it only when you are back to our store.. Please try it. If it fails let me know and I will execute a refund immediately. Nop, tryed to place an order with "wire transfer": " Order FailedWe regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance. " I've sent you a comment at the end of the page... Hoping to hear from you... Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted November 23, 2017 Author Administrators Share Posted November 23, 2017 Nop, tryed to place an order with "wire transfer": " Order FailedWe regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance. " I've sent you a comment at the end of the page... Hoping to hear from you... Hi, Did you try wire transfer and it failed? Please send me your email address you used to order in a private message. Sorry for the problem. Quote Link to comment Share on other sites More sharing options...
siti nur azizul Posted December 6, 2017 Share Posted December 6, 2017 hi Mr. Farshad... i just order UNIGui on Nov,27 via paypal.... i received my bill on dec, 4 and my transaction was posted at nov, 29.... but until now i have not received any license and user id to login in customer portal.... please response and help me A.S.A.P couse i need to develope my work quickly... BTA my transaction id/paypal was 0F813595KM677114N (status completed) thanks... Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted December 6, 2017 Author Administrators Share Posted December 6, 2017 hi Mr. Farshad... i just order UNIGui on Nov,27 via paypal.... i received my bill on dec, 4 and my transaction was posted at nov, 29.... but until now i have not received any license and user id to login in customer portal.... please response and help me A.S.A.P couse i need to develope my work quickly... BTA my transaction id/paypal was 0F813595KM677114N (status completed) thanks... Hi Thank you for your order. Yes, your order is completed and all related emails are sent to your email in the same day of 27th November. I suspect that some of those mails are gone into your spam folder. Can you please check your spam folder? Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted December 6, 2017 Author Administrators Share Posted December 6, 2017 In any case if you couldn't find those emails please send an email to support@fmsoft.net and we will resend your account information. thank you Quote Link to comment Share on other sites More sharing options...
rgreat Posted December 14, 2017 Share Posted December 14, 2017 If our company fail to buy update subscription before it expire what we can do? Amount of bureaucracy and delays here is quite big. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted December 15, 2017 Author Administrators Share Posted December 15, 2017 If our company fail to buy update subscription before it expire what we can do? Amount of bureaucracy and delays here is quite big. You will be able to continue with your current edition. Quote Link to comment Share on other sites More sharing options...
rgreat Posted December 15, 2017 Share Posted December 15, 2017 So there will be no penalty at re-subscription? Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted December 18, 2017 Author Administrators Share Posted December 18, 2017 So there will be no penalty at re-subscription? Currently there is no penalty, but we will add a time limit to it. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted August 20, 2018 Author Administrators Share Posted August 20, 2018 Where i can get coupon ? Is it really work coupon for when first user buy? I want to buy complete version Hi, Coupons may only be available in events, seminars or special conditions. Thank you Quote Link to comment Share on other sites More sharing options...
aln02 Posted December 12, 2018 Share Posted December 12, 2018 Hi. We need to renew subscription before it expires or there is some time until the possibility of renewal? Thanks. Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted December 12, 2018 Author Administrators Share Posted December 12, 2018 27 minutes ago, aln02 said: Hi. We need to renew subscription before it expires or there is some time until the possibility of renewal? Thanks. Hi, you can renew after it expires. It's recommended to do this within first month after expiration. Quote Link to comment Share on other sites More sharing options...
Freeman35 Posted December 13, 2018 Share Posted December 13, 2018 If renew next year? Can we lost discount or some one else? Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted December 13, 2018 Author Administrators Share Posted December 13, 2018 5 hours ago, Freeman35 said: If renew next year? Can we lost discount or some one else? Currently, there is no time limit, but we can restrict it in the future, so if you want to renew please don't wait more than six months. Quote Link to comment Share on other sites More sharing options...
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