pherody Posted August 2, 2018 Share Posted August 2, 2018 My order failed when I wanted to pay with alipay.I received the message of "We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance." Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted August 2, 2018 Administrators Share Posted August 2, 2018 My order failed when I wanted to pay with alipay.I received the message of "We regret that your payment or order could not be accepted. There are many reasons why this might occur. We value your business and would like to help you complete this order. Please contact us for assistance." Hello, Probably it can be rejected for insufficient funds in your Alipay. Can you please specify the email address you have used to place the order? Quote Link to comment Share on other sites More sharing options...
pherody Posted August 2, 2018 Author Share Posted August 2, 2018 pherody@outlook.com Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted August 2, 2018 Administrators Share Posted August 2, 2018 pherody@outlook.com I will investigate and let you know. Thanks Quote Link to comment Share on other sites More sharing options...
Administrators Farshad Mohajeri Posted August 2, 2018 Administrators Share Posted August 2, 2018 We couldn't find the exact reason of failure. Can you please check it with Alipay? You are welcome to place a new order using a different payment method. Sorry for the inconvenience. Quote Link to comment Share on other sites More sharing options...
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